Support FAQ

There are two ways to create a free account with The Washington Sun.

1. Via email address:
   
   1. Click “Sign up/Log in” at the top right.
   2. Submit your email and check for a 4-digit PIN, which expires in three minutes.
   3. Enter the PIN into the text field.
   4. Once verified, the page will refresh to show the content.
2. Via Google, Microsoft, Apple or X SSO:
   
   1. Click “Sign up/Log in” at the top right.
   2. Select your platform’s logo and log in with your existing credentials.
   3. Once authenticated, you will be redirected back to the article.

The Washington Sun uses one-time email authentication instead of passwords. When logging in, enter your email to receive a code, then enter that code to gain access. If the code doesn’t arrive, verify that your email address is typed correctly and check your spam folder. For further assistance, please contact our support team.

If the code doesn’t arrive, verify that your email address is typed correctly and check your spam folder. For further assistance, please contact our support team.

Email address updates are not supported at this time. To use a different email, please create a new account.

• Free registered users: Access the My Account page using the button in the upper-right corner, then choose DELETE MY ACCOUNT found at the bottom of that page.
• Paid subscribers: For details on how to cancel your subscription, please refer to the Subscription & Billing section. To delete your entire account with The Washington Sun, contact our support team.

There are several ways to subscribe throughout the site. Look for subscription prompts in the top-right corner of pages, in the My Account area, and in subscription pop-ups. Please read our full Subscription Agreement here.

You can view our current subscription plans and pricing through any of the subscription prompts throughout the site, including prompts in the top-right corner of pages, the My Account area, and subscription pop-ups.

You will be charged the applicable fee and taxes for each subscription when you initially sign up and on the first day of each renewal period, according to the terms of the offer you selected (whether monthly, annually, or on another billing cadence).

Your subscription will renew automatically unless you cancel. This means that, on the day after your subscription period ends, a new subscription with the same terms and duration will take effect, and your payment method will be charged the subscription price plus any applicable taxes. For subscriptions purchased at an introductory or special sale price, the renewal price will be the price disclosed at the time of purchase and may be higher than the introductory or special sale price. Prices are subject to change.

You may cancel your subscription at any time on or before the last day before the end of your current subscription period. To cancel your subscription, click the button in the top-right corner to open the My Account page. From there, go to the My Subscriptions section and click Manage Subscriptions & Billing.

The ability to pause your subscription is currently unavailable.

Plan changes or upgrades are currently unavailable. To modify your billing, you are required to cancel your existing subscription and sign up again.

If you cancel your subscription during the subscription period, you will not receive a refund for the subscription period then in progress. If you have questions about refunds, please contact our support team.

If your payment is declined at purchase or renewal, your subscription will not start or continue until a successful payment is received. You can review and update your payment information by clicking Manage Subscriptions & Billing on the My Account page. If you need further assistance or wish to resubscribe, please our support team.

You can review and update your payment information by clicking Manage Subscriptions & Billing on the My Account page.

You’ll receive invoices and billing statements directly to your inbox.

Charges may occur if your cancellation was processed after the current billing cycle had already begun. Your access remains active until the end of the paid period. For inquiries regarding specific charges, please contact our support team.

Currently, we do not provide subscription discounts unique to these specific groups. For any group subscription inquiries, please contact our support team.

A subscription helps strengthen independent reporting, ensures our newsroom delivers the journalism our readers rely on and provides subscribers with unlimited access to site content and newsletters. Free registration provides limited access to site content and newsletters.

No, a paid subscription is not necessary for newsletters at this time. They are complimentary for all users who have opted to receive them, including paying subscribers. You can enroll for free newsletter access or manage your preferences here.

You can sign up for newsletters by selecting Newsletter Preferences within the My Subscriptions area on your My Account page. By creating a free account, you’ll be auto-enrolled into The Washington Sun’s flagship newsletters.

You can unsubscribe from a newsletter directly on it, or you can adjust your newsletters preferences by selecting Newsletter Preferences within the My Subscriptions area on your My Account page.

If you’re not receiving our newsletters, first check your spam or promotions folders to ensure they haven’t been misdirected. To prevent this, please add newsletters@washsun.com and newsletters@notus.org to your contacts or safe sender list. You can also verify your subscription status by selecting Newsletter Preferences on your My Account page. If you still need help, please contact our support team.

You can adjust your email preferences by selecting Newsletter Preferences within the My Subscriptions area on your My Account page.

Email providers sometimes automatically filter newsletters into spam or promotions folders. To ensure they arrive in your primary inbox, please add newsletters@washsun.com to your contacts or safe sender list.

The delivery frequency varies based on the specific newsletter selected.

You can sign up for SMS text alerts on our website through the SMS Notifications section of the My Account page. Enter your mobile phone number, select the option to receive SMS alerts, and follow the instructions to complete your sign up. You’ll receive a confirmation message once you’re subscribed.

It depends on the news cycle. We’ll send SMS alerts when there’s important breaking news or a significant story.

You can unsubscribe at any time by replying STOP to any SMS alert or by adjusting your preferences in the SMS Notifications section of the My Account page. To get help with the SMS service, reply HELP.